Service and Disclaimer

• 1. Payment Methods
  • 1.1. Stores – Payment can be made in store by cash or cheque
  • 1.2. Bank Payment
    • 1.2.1. BEA : 015-136-68-00160-8 (Remark: Bank Code (015) will be required if payment is made via InterBank transfer)
      Customer can pay through Teller & ATM provided by Bank of East Asia ;For Cheque payment, such cheque should be made  payable to “Ideastore Limited”
  • 1.3. Online Banking, CHATS, Electronic Cheque or Remittance Payment – All payments should be made payable to“ Ideastore Limited ” only.
  • 1.4. For customer who paid thru Bank-In; ATM Transfer; Cheque Deposit are required to send in the payment slip thru Email : info@ideastore.com.hk ; Fax : 2614-5627; WhatsApp : 9629-6237 to our Customer Service Department for further payment follow up process.
  • 1.5. Online Credit Card Payment – SMS notification will be sent after payment is confirmed by the system automatically.
  • 1.6. Authorization Form for credit card payment – Please visits our stores, website or call our customer service hotline for details.

• 2.   Terms of Payment
  • 2.1. Total billing amount should be prepaid before production, the remaining balances should be settled upon goods pick up.
    Promissory notes or cheque will not be accepted.
  • 2.2. Inter-bank online transaction will require 2 – 3 working days for banks confirmations. (e.g. Hang Seng Bank account to the Bank of Ease Asia account of Ideastore.)
  • 2.3. Transaction that process via ATM transfer, remittance or cheque machine payment during bank non-office hours, such transaction will only confirm on the next working day.
  • 2.4. Upon successful money transferred, customer is required to send us the deposit slip via Fax 2614 5627, Whatsapp 99629 6237 during working hours (Monday – Saturday,09:00 AM – 06:00 PM). Relevant order number and contact information must be marked on the slip. Deposit slip that send in later than the mentioned time will take one more working day for processing.
  • 2.5. All quotation is valid for 30 calendar days and applies strictly to the individual, party or company that raise such price quotation requests, but not any non-related third parties ; Ideastore is not liable for any price adjustment during the period nor no advance alert given beforehand.
  • 2.6. All invoice amount will be round up to the nearest HK dollar for payment.

• 3.   T&C and Disclaimer
  • 3.1. Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers’ acceptance of goods.
  • 3.2. Ideastore withholds the right to destroy any finished goods which are not picked up after 5days upon collection date; Ideastore would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and Ideastore withholds the rights to chase back the remaining amount or value of the goods.
  • 3.3. Colour Standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. The Company will not be responsible for any colour shift dispute due to colour conversion. (Excluded for spot colour printing items in Full Sheet)
  • 3.4. The Company is not responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to finished customer’s requirements with errors.
  • 3.5. Should there be any QR code or Barcode printed on the manuscript, Ideastore cannot guarantee that the information in the bar code can be read normally.
  • 3.6. All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. Ideastore will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.
  • 3.7. Ideastore would only keep the electronic files of customers not more than 1 months.
  • 3.8. Account :  Any allocation and provide login ID or password (hereinafter referred to as “User ID”) are used for personal or commercial purposes. Subscriber or owner of such login account is made responsible for all statements and all acts. Subscriber will agree that when the user number is lost or stolen, or when confidentiality is violated, the account holder must immediately inform Ideastore. Account holder also expressly agrees that Ideastore based on password reminding and for the purpose to maintain our service and / or in accordance with an aggregate courts and / or government legal requirements to enter your account.
  • 3.9.  Account Using and Security :  The account name and password are on behalf of your identity, customer is required to keep the account and password properly with responsibility. Such account and password should not be disclosed to others nor to let other people to use. All acts   conducted with your account and password are deemed to be the acts of the account holder. And account holder is obliged to pay the fees arising from the account. If customer find that the account and password are misappropriated or otherwise improperly used, he must notify the Company immediately to take further action.
    However, customer shall not interpret the measures taken by the Company as express or implied warranty or liability for the Company. and the Company shall not be liable for any illegal use of your account number and password. Customer should log out the account properly after used to prevent account name and passwords being theft by others.
  • 3.10. Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; Ideastore will request the customer to submit or produce relevant authority authorization for verification if necessary.
  • 3.11. If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
  • 3.12. Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys’ fees.
  • 3.13. Ideastore withholds the rights to make final decision on producing or printing of any files or materials from customer.
  • 3.14. For delivery service, the logistics company shall deliver the goods in the fastest manner. Selected period of time is only the expected fastest time and period for stock arrivals. The Company is not responsible for any delays due to traffic, weather and unexpected happenings, nor customers should use the aforesaid as excuses for any claims or stock returns. Should customers request any specific time for delivery, [special delivery service] can be considered. Details can be obtained from our hotline or store inquiries.
  • * Final terms and conditions shall prevail Chinese version from website